About the course

With increasing competition and the structural shift in the economy, effective workshop management is fundamental to its success. Sell? Yes, but with added value for the Customer, in a Win-Win logic. How to manage the sales opportunities that arise at customer and vehicle reception and that, despite being proposed by the customer manager or workshop receptionist, do not immediately materialize? How to increase turnover and profitability and, at the same time, increase customer loyalty levels?