No. Implementation is fast and depends on the number of users. Even for large teams, it can be completed in less than 1 month.

Yes, both modules can be implemented independently or together.

Yes, activation costs are cumulative when both modules are implemented.

The minimum number is 4 users per module.

Yes. Integration with DMS is available, with specific activation and maintenance costs.

There is a cost per activation for new users (€25 per user). The monthly fee will also adjust according to the new pricing tier.

Creation of users, profile configuration, operations/scripts (for Contact Centers), among others.

After implementation, continuous follow-up is provided, including alignment sessions, light audits, and technical support, to ensure the platform remains used consistently and effectively.

Based on the total combined users of both modules (Sales Teams + Contact Center).

No. The training has its own costs and is always necessary. It must be quoted separately.

It depends on the service. Some are charged as a one-off fee (e.g., proposal parameterization), while others have a monthly fee (e.g., PowerBI, leads).

Yes, with access to dashboards and data extraction. It has a fixed monthly cost per user tier.

Activation and maintenance prices vary according to the number of departments. For more than 10 departments, pricing is available upon request.

Yes. There is a specific IVR configuration service, with activation fees and monthly rates per script.

Yes. There is specific parameterization for proposals and contracts, with values based on the number of brands.

Yes. With active weekly routines, it is common to begin identifying gains in predictability and quality within 4 to 8 weeks, with a visible impact on key metrics.

The name “GAPS” comes from the English word gap, meaning "lacuna" or "the difference between the actual and the desired state." It is inspired by the KAIZEN concept, which promotes continuous improvement through the "first small step."

No. GAPS is a conceptual platform, tailored to the Compromissus Sales and Leadership Model.

Yes. GAPS is the 13th variable of the Compromissus Leadership Model.

Viragem is the company that has been developing the platform since 2010. Viragem has existed since 1996, with consolidated experience in implementing solutions for the improvement of professionals—sales and leadership.

Not necessarily. GAPS is a central leadership platform, but it can integrate with existing systems, complementing them with specific dimensions and concepts.

No. GAPS is a transversal platform applicable to all areas of the company, regarding customer relationship management and the cycle. Leadership, Sales and Services, Marketing, CIC (or BDC), Quality, Administration—they all interact with, manage, and feed the activities for each customer.