Management
GAPS
GAPS SALES TEAMS
Gaps in the Teams Plan is a powerful tool that integrates the activity of the entire sales team on a single platform, maximizing efficiency and collective results.
Advantages of gaps in the Teams Plan:
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Materialization and Activity Management: Each salesperson materializes and manages their entire activity on the platform, enhancing the relationship with their customers and their results, while the team benefits from a strategic view that supports real-time decisions and adjustments.
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Centralized Management: Management can monitor key indicators, implementing specific action plans that improve team performance.
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Targeted Marketing Tools: gaps facilitates the identification of customer profiles for more effective marketing campaigns, optimizing resources and increasing the impact of actions.
In summary, gaps in the Teams Plan unifies the management of the sales team, management, and marketing, providing a strategic vision that drives collective results.
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After 2 years with us, these are the results for our clients *:
+120%
New contacts in the Database
+55%
Increase in Ongoing Business
>2%
Growth ABOVE the market
+2678
Future Business Opportunities Identified
*Average data from 79 high-performance teams with us as of the last analysis.
Evaluate your pipeline in 30 seconds .
Answer without hesitation :
How many maintenance operations are planned for the next 3 months?
How many business entries are expected next year?
How many deals need to be closed by the end of the month?
How many deliveries next week?
Let go of the anxiety of not knowing what the next few months will be like.
Through shared forecasts
your team will walk in the direction of
HIGH PERFORMANCE .
GAPS Auto CRM vs. Competition
Característica | Gaps Auto CRM | Salesforce / Dynamics | Hubspot / Zoho CRM |
|---|---|---|---|
Sector Specialization | Construído para Retalho Automóvel ✔️ | Requires deep configuration ⌛💲💲 | Without native retail indicators. ❌ |
Support & Implementation | The support team is part of the implementation team ✔️ | Additional specialized partner required 💲💲💲 | Additional specialized partner required 💲💲💲 |
Implementation Time | Fast (days). ⚡ | Weeks to months ⌛ | Weeks to months ⌛ |
Learning Curve | Intuitive ✔️ | Complex ❌ | Easy to use ✔️ |
Ongoing Deals | Designed for sales meetings ✔️ | Exige alguma configuração ⌛✔️ | Partial, oriented toward digital funnels. ✔️ |
Lost and Discarded Deals | Dedicated field, integrated analysis in leadership reports ✔️ | Requires some configuration ⌛✔️ | Non-native, additional configuration ⌛💲💲 |
Order Backlog | Real-time analysis with dashboards ✔️ | Requires some configuration ⌛✔️ | Partial customization. ⌛ |
Delivery Management | Natively included. ✔️ | Configuration and Development ⌛💲💲 | Partial customization ⌛ |
Future Business Opportunities (EDED) | Native functionality with alerts. ✔️ | Configuration and Development ⌛💲💲 | Non-native. ❌ |
Customer Fleet Management | Natively included. ✔️ | Configuration and Development ⌛💲💲 | Non-native. ❌ |
Workshop Traffic Management | Native connection to DMS ✔️ | Configuration and Development ⌛💲💲 | Non-native. ❌ |
Lead Management | Leads by campaigns and salespeople ✔️ | Yes, but generic ✔️ | Strong, but focused on digital marketing. ✔️ |
DMS Integrations | Autoline, Incadea, Spiga, Quiter, ICar (among others). Available today. ✔️ | Possible, always via a dedicated project with additional parameterization ⌛💲💲 | Possible, always via a dedicated project with additional parameterization. ⌛💲💲 |
Zapier Integration | Yes, allowing lead integration ✔️ | Yes, via advanced configuration ✔️ | Yes, but limited to some modules. ✔️ |
BI Analysis (by team/salesperson) | Incluído, dashboards nativos no GAPS ✔️ | Available via extra licenses (Tableau, PowerBI) ✔️💲 | Simple reports, advanced BI requires add-ons ✔️💲 |
Security | Data hosted on AWS (high level of reliability and global compliance). ✔️ | Proprietary Data Centers or Azure (depending on configuration) ✔️ | Proprietary platform Cloud, standard security measures. ✔️ |
Price / license | Offered during the Challenge Compromissus, afterwards: 18€/week/license 👍 | High, mandatory annual payment, starting from (for equivalent versions): €33/week/license. 💲💲💲 | Medium, but grows with add-ons. Equivalent versions starting from €23.1/week/license. 💲💲 |
Who We Are
Viragem S4E-Skills4Empowerment
Since 1996, Viragem has had a clear purpose: to help teams and leaders evolve, transform, and create management and sales models that become part of their identity. It was from this vision that the COMPROMISSUS Leadership and Sales Model was born—today a benchmark in the development of high-performance teams.
We are a Portuguese consultancy, training, and technology company, creators of the GAPS CRM—a platform that integrates data, indicators, and behaviors, allowing teams to transform information into action and leadership into method.
Our team is composed of Consultants, Trainers, and Web Developers, with a presence in Oeiras (Quinta da Fonte) and Terceira Island (Azores). This technical and pedagogical complementarity allows us to design complete solutions—from culture to tools, from diagnosis to execution, and from human training to intelligent automation.
We operate with a special focus on the automotive, optics, and healthcare sectors, where we practice what we call Functional Training: sessions that stem from each client's operational reality and translate into concrete results.
Over nearly three decades, Viragem has:
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Trained and mentored thousands of professionals in the classroom, in the field, and remotely.
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Implemented operational and technological consultancy projects with a direct impact on results and culture.
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Developed management software that connects teams, platforms, and data, empowering decision-making and commercial follow-up. Today,
Viragem is more than a company—it is a movement of organizational evolution, where technology serves pedagogy and leadership is understood as a commitment to the present and the future.
Viragem S4E — Skills for Empowerment. Because to lead is to REGENERATE.
Our Team
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Fernando Silva
Chairman of the Strategic Council
With a career spanning nearly four decades and a background in Psychology, Fernando Silva is dedicated to empowering a company's most important asset: its people.
His journey in the automotive sector began in 1987 at Renault, where he consolidated the foundations of rigor and method that he still applies today. In the following decades, he became one of the most sought-after consultants and trainers in the market, working with brands such as Renault, Toyota, Peugeot, Mercedes, Honda, BMW, and Volkswagen, among many others.
He is the architect behind benchmark models like COMPROMISSUS, which translates the core dynamics of commercial activity, and its structural models:
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Sales Model: Focused on the Salesperson-Customer relationship.
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Leadership Model: Centered on the dynamics between Management and their Team.
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Partnership Model: Oriented towards collaboration between Importers and their Network.
His great passion remains behavioral training, specializing in Leadership, Sales and Negotiation Techniques, Digital Communication, and Business Ethics at the service of performance.
With a background in Humanities and a 25-year career dedicated to the automotive sector, Pedro Gomes specializes in transforming human potential into business performance.
His approach is built on real-world experience, having started on the front lines as a salesperson and spent 9 years in leadership as a sales manager. He joined Viragem in 2017, where he stood out as a Senior Trainer, applying his passion for the psychology of sales across hundreds of training sessions. In August 2024, he took on the role of CEO, remaining closely connected to people's development.
He is also responsible for the development of the GAPS CRM, acting as the translator between the human needs of the teams and the technical team's logic, ensuring that technology serves—rather than dictates—the process. More than just a manager, he is a dedicated mentor, passionate about coaching sessions where it is possible to catalyze the evolution and success of professionals.
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Pedro Gomes
General Manager
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Geise Klaumann
Customer Support & Financial Management
Geise Klaumann represents the reliability and efficiency that define Viragem's daily operations. Her trajectory in the company, which began in 2022, is marked by rapid evolution, assuming a strategic role that bridges the client's world with the company's financial structure.
With 16 years of experience, she is the voice leading the front-line technical support, ensuring an effective response and maximum satisfaction for our partners. Simultaneously, she is the Senior Treasury Manager, acting as the primary bridge to Viragem's accounting and ensuring the entire financial cycle—invoicing, receipts, and payments.
Her ability to optimize processes and manage complex routines with rigor makes her a fundamental pillar of our team and of the trust our clients place in us.
With a background in Clinical Psychology and a specialization in Systemics, Daniela Miranda is a fundamental piece in Viragem's mission to enhance human capital. Her deep knowledge of relational dynamics is the foundation upon which our Compromissus Academy is built.
As the Academy Manager, her mission is to transform our knowledge and methodologies into a benchmark development program. She leads the certification process for our courses and the creation of partnerships with institutes and schools, aiming to raise the standard of skills for market professionals.
At Viragem, she applies her technical rigor and sensitivity to understand team dynamics in training communication, leadership, and emotional management skills. Her work is essential in helping professionals and teams strengthen their internal and client relationships, aligning personal development with business performance.
Her vision is clear: to make the Compromissus Academy a learning ecosystem that empowers more cohesive teams, more empathetic leaders, and more human and effective sales processes.
