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Gaps Contact Center is the complete solution to manage both Outbound and Inbound communication operations, optimizing customer interaction and enhancing operational efficiency. Advantages of gaps Contact Center:
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Outbound Operations: Activate campaigns to gather customer satisfaction feedback, event invitations, prospecting and qualification operations, and audits. Each interaction is managed with precision, ensuring effective follow-up.
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Inbound Management: With VoIP technology, gaps facilitates the management of incoming calls, call recording, SMS sending, and the handling of complaints or compliments. All communication is centralized and recorded for better response and follow-up.
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Qualified Lead Sharing: Leads generated and qualified in the Contact Center can be shared directly with sales teams, ensuring a smooth transition and increasing the conversion rate.
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Optional IVR Module: gaps Contact Center includes an IVR module, allowing the creation of automated calls for efficient and automated interactions with customers, improving the experience and optimizing resources.
GAPS Contact Center is the ideal platform for companies looking to maximize the quality and effectiveness of their customer contact operations, integrating advanced technologies for superior results.
What customers say
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GAPS Auto CRM vs. Competition
Característica | Gaps Auto CRM | Salesforce / Dynamics | Hubspot / Zoho CRM |
|---|---|---|---|
Sector Specialization | Built for Automotive Retail
Ready-to-use Dashboards (sales, losses, future business, order backlog, service/workshop).
✔️ | Generic, requires deep configuration.
💲💲💲 | Generic, adaptable, without native retail indicators. |
Support & Implementation | Constant and direct support within GAPS itself (“Contact us”).
The software team is part of the implementation team.
✔️ | Formal technical support, mostly in English.
Additional Specialized Partner.
💲💲💲
| Technical support, with limited follow-up.
Additional help with a Specialized Partner.
💲💲💲 |
Implementation Time | Fast (days).
⚡ | Months, requires dedicated consultancy.
⌛
| A few weeks to months depending on the customization.
|
Learning Curve | Intuitive, designed for salespeople, sales managers and Marketing.✔️
| Complex, requires specialized administrators.
💲
| Good usability, but generic.✔️ |
Ongoing Deals | Visible management, analysis in weekly meetings.
✔️ | Requires some configuration.
⌛✔️
| Partial, oriented toward digital funnels.
✔️ |
Lost and Discarded Deals | Dedicated field, integrated analysis in leadership reports.
✔️ | Non-native, requires project.
⌛💲💲 | Non-native, configuration required.
⌛💲 |
Order Backlog | Ready-to-use dashboards and daily monitoring.
✔️ | Parametrização.
💲💲💲 | Partial customization.
⌛ |
Delivery Management | Natively included
✔️ | Configuration and Development
💲💲💲 | Configuration.
⌛ |
Future Business Opportunities (EDED) | Native functionality (replacement alert).
✔️ | Configuration and Development
⌛💲💲 | Non-native.
❌ |
Customer Fleet Management | Natively included.
✔️ | Configuration and Development
💲💲💲 | Non-native.
❌ |
Workshop Traffic Management | Native connection to DMS and workshop monitoring.
✔️ | Custom project.
⌛💲💲 | Not available out-of-the-box.
❌ |
Lead Management | Leads distributed by campaigns, salespeople, and reports.
✔️ | Yes, but generic
✔️ | Strong, but focused on digital marketing.
✔️ |
DMS Integrations | Autoline, Incadea, Spiga, Quiter, ICar (among others). Available today.
✔️ | Possible, always via a dedicated project
⌛💲💲 | Not available out-of-the-box.
❌ |
Zapier Integration | Yes, allows connection to hundreds of external apps.
✔️ | Yes, via advanced configuration.
✔️ | Yes, but limited to some modules.
✔️ |
BI Analysis (by team/salesperson) | Included, native dashboards in GAPS.
✔️ | Available via extra licenses (Tableau, PowerBI)
✔️💲 | Simple reports, advanced BI requires add-ons.
✔️💲 |
Security | Data hosted on AWS (high level of reliability and global compliance).
✔️ | Proprietary Data Centers or Azure (depending on configuration).
✔️ | Proprietary Cloud, standard.
✔️ |
Price / license | Offered during the Challenge Compromissus, afterwards:
18€/week/license
👍 | High, mandatory annual payment, starting from (for equivalent versions): €33/week/license.
💲💲💲 | Medium, but grows with add-ons.
Equivalent versions starting from
€23.1/week/license.
💲💲
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